SAP Knowledge Base Article - Preview

2325038 - Service Agent User E-Mail Address Is Not Recognized By The System While Creating A New Employee Support Ticket

Symptom

You are using the E-Mail to create a new Employee Support Ticket. The email received is sent to Unassociated Emails with reason "No matching employee found".


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

Ticket ; Support ; Askhr ; Employee ; Customer Support ; Ticket Type ; Email ; Service Agent ; , KBA , LOD-CRM-SRP , Service Request Processing , How To

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