SAP Knowledge Base Article - Public

2325359 - Certain users encounter an application error message while accessing Analytics


  • Certain users (roles) face an Application error message when accessing WFA/Canvas: "An inconsistency in the data associated with the page you have requested has been detected and the application is unable to process your request."

***Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental***


  • SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login into the instance as one of the affected users.
  2. Navigate to Workforce Analytics
  3. They encounter the following error message while the other users are able to access WFA as usual.



  • The user's role in WFA (not in BizX RBP) has been assigned a Starting page or Landing page to which the user / role doesn't not have access to.  
  • The selected report for the Start page does not have any existing pages.



  1. Login to the instance as a user who has 'User Maintenance' and 'Role Maintenance' access in WFA/Canvas
  2. Navigate to Workforce Analytics or Canvas
  3. Go to Admin Page.
  4. Click 'User Maintenance'

  5. Search for the affected user and make a note of their Role.

    usermaintenance role check.jpg

  6. Go back Admin Page and click 'Roles Maintenance'
  7. Search for and select the role identified in the above step 5.
  8. Edit the role and change the start page to one the user has /has been granted access to.
  9. The affected user(s) should now be able to access WFA
  10. If they are still facing issues, set the KPI Default page to the role


Note: If you are unable to access the Admin page because of the error, please open a Support ticket.

See Also

2304038 - Creating a landing page for Online Report Designer or Workforce Analytics

2670695 - Setting up Analytics Landing Page/ Start Page option is not available in RBP


ORD landing page error, inconsistency page error, Analytics tab error, start page does not exist, can't access ORD , KBA , LOD-SF-ANA-ORD , Online Report Designer , Problem


SAP SuccessFactors HCM suite all versions