SAP Knowledge Base Article - Public

2326534 - LMS: Launch Proxy invalidates Admin session


Learning admins are being disconnected of sessions when launching proxy for a locked user.


SAP SuccessFactors Learning

Reproducing the Issue

  1. From Learning Admin UI, search for a user.
  2. In the Actions menu, click to Launch Proxy.


  • Admin is prompted to logon to learning admin page again.
  • After authenticating or closing popup, an error is displayed: "Your login session could not be restored."


The user is locked, so the admin should not be able to proxy.


This is a behavior change included in b1605 release:

  • The launch proxy button is disabled for locked users.


throws out of system, thrown out of application, app, session, logon, login, proxying, proxied, defect, bug, kal, kac, LRN-10875
, KBA , LOD-SF-LMS , Learning Management System , Problem


SAP SuccessFactors Learning all versions