SAP Knowledge Base Article - Public

2327261 - Launching WPB course returns ERROR_GENERAL message

Symptom

[ERROR_GENERAL]

[ERROR_2] --- Unable to load skin: book.txt...

wpb_error.jpg

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Cause

It is an Icontent issue with URL having multiple encapsulated paramaters. A part of the launch URL needs to be encoded.

Resolution

  1. In the Content Object > Launch Method > filename
  2. Encode the part after 'url='

Example:

  • Before (when the issue occurs):

/learning/user/onlineaccess/icontent.do?Course=CUSTOM_eu&url=/self-managed/customer/Production/BIG/ONL/CO_FINAL_AICC/index.html?show=book%21BO%5F4B2BB45DBF089E91

  • After encoding the part after ‘url=’ (that fix the issue):

learning/user/onlineaccess/icontent.do?Course=CUSTOM_eu&url=%2Fself-managed%2Fcustomer%2FProduction%2FBIG%2FONL%2FCO_FINAL_AICC%2Findex.html%3Fshow%3Dbook%2521BO%255F4B2BB45DBF089E91

You can use http://www.urlencoder.org/ to encode urls:

 cencode_scrshot.jpg

 

Keywords

WPB, encode url, ERROR_GENERAL , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions