2327261 - Launching WPB course returns ERROR_GENERAL message

[ERROR_GENERAL]

[ERROR_2] --- Unable to load skin: book.txt...

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning

It is an Icontent issue with URL having multiple encapsulated paramaters. A part of the launch URL needs to be encoded.

1. In the Content Object > Launch Method > filename
2. Encode the part after 'url='

Example:

• Before (when the issue occurs):

/learning/user/onlineaccess/icontent.do?Course=CUSTOM_eu&url=/self-managed/customer/Production/BIG/ONL/CO_FINAL_AICC/index.html?show=book%21BO%5F4B2BB45DBF089E91

• After encoding the part after ‘url=’ (that fix the issue):

learning/user/onlineaccess/icontent.do?Course=CUSTOM_eu&url=%2Fself-managed%2Fcustomer%2FProduction%2FBIG%2FONL%2FCO_FINAL_AICC%2Findex.html%3Fshow%3Dbook%2521BO%255F4B2BB45DBF089E91

You can use http://www.urlencoder.org/ to encode urls:

 c

WPB, encode url, ERROR_GENERAL , KBA , LOD-SF-LMS-CNT , Content , Problem