2327401 - Organizational Work Distribution Does not Show all Rules in Edit Mode.

Organizational Work Distribution does not show all the rules in Edit mode as available in Display mode.

1. Go to Organizational Management workcenter.
2) Go to Work Distribution view.
3) Select Organizational Work Distribution subview.
4) Highlight the Work Category, Service and Support Team for Service Requests - Social Media.
5) Select show All in Display mode.
6) Now Edit the Work Category and select All mode.

The number of rules available in the Edit mode is less than that of Display mode.

The Edit mode shows the Active rules and Display mode shows both Active and Outdated rules to have a track.

System works as expected.

KBA , LOD-CRM-SRP , Service Request Processing , How To