SAP Knowledge Base Article - Public

2328118 - Using the Content Reassignment Assistant/Wizard to reassign an item to user(s)

Symptom

  • The Reassignment Wizard action is required after making content level changes to items.
  • There are some changes to the content configuration and it is required to reassign the item to a large population of users, the Reassignment Wizard must be used.
  • Or else when users try to launch the content, the Null Pointer Exception occurs.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Cause

 ***Important Note: If an item with online content has been assigned to users, and the content objects need to be updated or the online content section needs to be updated (by adding a new content object, attempting to replace/edit an already added content object is not supported), it is recommended to revise the item or create new item prior to adding or updating the content so that the inherit of the prior content can be retained. Failure to do this can result in un-recoverable issue with Learning history and Data reports***

Resolution

  1. Go to the item to be reassigned.
  2. Go to the Online Content tab.
  3. Click 'More' options on the content object and select 'edit'.

    Edit content object.png

  4. Edit Content object window will open.
  5. Make a temporary change to the Object title (add at least one character)
  6. Click "OK" - The window will close
  7. Click 'More' options again on the content object and select 'edit'. Reset the Object title to the required value.
  8. Click "OK" - The window will close

Edit Content Object.jpg

9. A save button will now be visible on the online content tab. Select 'Save'


Content Save.jpg

 

    10. After saving, a warning window will pop up staging the reassignment is required, please click 'Reassign'.

Content Warning.jpg

  11. The reassignment wizard will display - Select which users to be reassigned or use the checkbox to reassign all the users in the list and select 'Finish'.
  12. The selected users will be reassigned the content


Additional note: If removing a Content object from the Item a different message will be displayed.

Reassingment Assistant Removing Content Message.png

The Reassignment Assistant will reassign the item to all users, thus, not allowing to choose who user to reassign the item to.

Reassingment Assistant Will Not Allow To Select Users to Reassign The Item When Removing Content.png

Note: Below is possible to find scenarios related to when the users will appear or not in the reassignment assistant/wizard list.

Free Floating Item:

Scenario number User Status in Learning Plan (Before Reassignment) Displayed in Wizard for Reassignment Has Latest Content (After Reassignment)
1 STARTED Yes Yes
2 NOT STARTED No Yes
3 COMPLETED FOR CREDIT [Record completion with Item Assigned/Item Not being Assigned] No N/A
4 COMPLETED NOT FOR CREDIT [Record completion with Item Assigned/Item Not being Assigned] Yes Yes

 Curricula with Item:

Scenario number User Status in Learning Plan (Before Reassignment) Displayed in Wizard for Reassignment Has Latest Content (After Reassignment)
1 STARTED Yes Yes
2 NOT STARTED No Yes
3 COMPLETED FOR CREDIT No N/A
4 COMPLETED NOT FOR CREDIT Yes Yes

Curricula with Item and Retraining Enabled:

Scenario number User Status in Learning Plan (Before Reassignment) Displayed in Wizard for Reassignment Has Latest Content (After Reassignment)
1 STARTED Yes Yes
2 NOT STARTED No Yes
3 COMPLETED FOR CREDIT - REASSIGNED and STARTED Yes Yes
4 COMPLETED FOR CREDIT - REASSIGNED and NOT STARTED Yes Yes
5 COMPLETED FOR CREDIT - REASSIGNED and COMPLETED Yes Yes
6 COMPLETED FOR CREDIT - REASSIGNED and FAILED Yes Yes
7 COMPLETED NOT FOR CREDIT - and STARTED Yes Yes
8 COMPLETED NOT FOR CREDIT - and NOT STARTED Yes Yes
9 COMPLETED NOT FOR CREDIT - and COMPLETED Yes Yes
10 COMPLETED NOT FOR CREDIT - and FAILED Yes Yes

The job can be viewed in the Background Jobs tool as the title Reassign Online Components for All Users

See Also

Reassigning Online Learning Items after Modifying Them

Keywords

reassignment, wizard, item, edit, content, modify, update, change, list, user, started, assistant, curricula, free, floating, assignment, , KBA , lmsadminui , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-ITE , Items , How To

Product

SAP SuccessFactors Learning all versions