Symptom
Admin is using the Send Email Notifications Tool to trigger adhoc emails to users, but it's unable to edit the "From" email address section
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Cause
The Send email notification from configuration is currently set to Admin and the admin has no email address assoicated. Hence why value is blank.
Resolution
Naviagte to System Administration > Configuration > Global Application Settings > Mail tab
Note the setting Send email notification from is set as Admin. Therefore the sytem automatically populates the same email address in the "From" field at the Send Email Notifications tool that's defined in the admin's record.
To change this ensure that the Select from list option is selected.
You can provide comma separated email addresses in the box, from which the admin can then select one as the from email address while sending a notification from the tool.
See Also
3349412 - What is the usage of Admin's email address in LMS?
2293480 - The admin email address or Predefined list of 'From' Email Address needs to be configured - Validation Error
Removal of Free Form Email Sender From Send Email Notification
Keywords
Send Notifications Email Tool, send notification, adhoc, ad-hoc, email, notification, email address, from address, from email address , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-ADM , System Admin, Global Variables, References , How To