SAP Knowledge Base Article - Public

2329571 - Filtering On Ticket Priorities Renamed In Language Adaptation Is Not Working


Filtering by ticket priority is not displaying expected results when priority was renamed in language adaptation.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Show All Tickets.
  4. Use filter in the Priority field (sort ascending/descending or enter the priority renamed via language adaptation).
  5. Click the Go button.
  6. Sorting is as per original name or no records are found.


The change in the UI name using language adaption tool changes only the UI name how it is displayed. However this change does not hit the backend Business Object.
The search/filter functionality picks the data from the Business Object when you are searching for a field. This is the reason why the system uses the original name for filter criteria.


Currently, there are 4 priorities defined in the system, which are not user editable. Available Priority Codes are Immediate, Urgent, Normal and Low.
Priority Field does not support Fine-Tuning custom codes. This applies to not just Activities but for other areas of the solution which utilize the Priority Field.


ticket, priority, sort, filter, ascending, descending, order, language adaptation, Immediate, Urgent, Normal, Low, priority code, advanced search , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions