SAP Knowledge Base Article - Public

2330113 - Error: "Social media provider ID is required" while creating Social Media Channel


While creating a Social Media Channel ex: Facebook, Twitter or YouTube, there is an error message "Social media provider ID is required"


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Administrator Work Center
  2. Go to Service and Social View
  3. Select Social Media Channels and click on New
  4. Complete the steps until 3. Connect With Channel
  5. Now on Step 4, fill the details and click on Get Account Details


Before creation of the social media, a Mashup Service ID must be setup in the system


Please follow the below steps to set up the a Mashup Service ID

  1. Go to Administrator Work Center
  2. Go to Business Flexibility View
  3. Select Mashup Web Services and click on New
  4. Now choose the New and RSS/Atom Service
  5. Provide the service name, description and Facebook/Twitter page URL
  6. Choose the Save button
  7. Once the Service provider is created, you will be able to establish  the connection between Cloud for Customer and the Social Media.


facebook, twitter, Social Media, get account details , KBA , LOD-CRM-SC-SM , Social Media , Problem


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