Symptom
- You receive the error "Server error - contact your administrator (13)" when performing an initial synchronization from a device.
- Additionally, in the SMP server log you see an error similar to the following:
2015 12 31 23:59:59#+00#ERROR#com.sap.mobile.platform.server.agentry.console###Agentry SAPWM Worker Thread########Exception: 23:59:59 12/31/2015 : 0 (General), XNullPointerDereference (3RCPIN3BHT20BinaryHierarchyTableEE, ), /build/ablack/AgSrvrel70964/src/com.sap.mobile.platform.server.agentry/Syclo/./refcount.h#220:operator-> |
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Environment
- SAP Mobile Platform SDK 3.0
- SAP Work Manager
Product
SAP Mobile Platform SDK 3.0 ; SAP Work Manager all versions
Keywords
syclo, sales, rounds, crm service , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem
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