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2330309 - Server error 13 with XNullPointerDereference

Symptom

  • You receive the error "Server error - contact your administrator (13)" when performing an initial synchronization from a device.
  • Additionally, in the SMP server log you see an error similar to the following:
2015 12 31 23:59:59#+00#ERROR#com.sap.mobile.platform.server.agentry.console###Agentry SAPWM Worker Thread########Exception: 23:59:59 12/31/2015 : 0 (General), XNullPointerDereference (3RCPIN3BHT20BinaryHierarchyTableEE, ), /build/ablack/AgSrvrel70964/src/com.sap.mobile.platform.server.agentry/Syclo/./refcount.h#220:operator-> |


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Environment

  • SAP Mobile Platform SDK 3.0
  • SAP Work Manager

Product

SAP Mobile Platform SDK 3.0 ; SAP Work Manager all versions

Keywords

syclo, sales, rounds, crm service , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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