SAP Knowledge Base Article - Public

2332210 - Competencies Portlet Shows 'N/A' Values in 'Expected Rating' and 'Gap' Columns - Performance Managemment


When viewing an employee's Competencies Portlet, the Expected Rating and Gap columns are populated with N/A.


  • SAP SuccessFactors Performance Management
  • SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Log in to system
  2. Search for an employee
  3. Scroll down to the Competencies portlet
  4. See the Expected Rating or Gap columns are populated with N/A


Possible cause 1: The option to display the gap in the competencies portlet is not enabled.

Possible cause 2: No expected rating maintained for the competency in JPB or JDM.


Reseolution 1:


  • Individual Portlets permission is enabled under Manage Dashboards / Reports


  1. Navigate to Admin Center > Reporting and Analytics > Dashboard Portlets
  2. Under Individual Portlets, select Competencies
  3. Under the Competencies section, locate Show Gap and select the dial for Yes. (Requires job codes and expected ratings) > Save

Resolution 2:

Maintain expected rating for the competency in JDM families and roles, or in JPB via manage job profile content.


success factors, PM, PMGM, EP, Competency, competencies, portlet, block, displaying, showing, N/A, value, Expected Rating, Gap Column, Field, Fields, Employee Profile, People Profile, Permission, Individual Portlets, Manage Dashboards , KBA , LOD-SF-PM-POD , Home Page, Pods and Portlets, To Do List , LOD-SF-EP-UI , People Profile UI (PP3 UI) , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors Performance & Goals all versions