SAP Knowledge Base Article - Public

2332233 - Phone Number not being displaying for employee


Employe Profile is not displaying mobile number for employees

Image/Data in this KBA is from SAP internal systems,sample data or demo systems.Any resemblance to real data is purely coincidental.


  • SAP SuccessFactor HXM Suite
  • SAP SuccessFactors Employee Profile

Reproducing the Issue

In public profile only the business phone is displayed but mobile number is not displayed.


Mobile field needs to be configured in the datamodel XML


  1. The standard field for mobile number needs to be configured and under the edit-templates "sysAllUserDirectorySetting" & "sysVisibleUserDirectorySetting"> in datamodel XML,

    <standard-element id="cellPhone" required="false" matrix-filter="false">

        <label>Mobile Phone </label>


    Under the below edit-templates,

    <edit-template id="sysAllUserDirectorySetting">

     <edit-template id="sysVisibleUserDirectorySetting">

  2. After the field is configured it needs to be granted view/edit permission in role based permission


  3. Mobile number is displayed in the public profile for the employee.


Public Profile, Mobile Phone, cellPhone, Cell Phone, Mobile App, SF APP, Number, Mobile Number , KBA , LOD-SF-EP-MOB , Mobile , Problem


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