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2332257 - A Fatal error has occurred which has caused the installer to quit. Please gather any %TEMP% and installer logs to present to your support personnel”

Symptom

  • BI 4.2 upgrade fails with ran out of space issue. (setupengine shows "There is not enough space on the disk")
  • More space added to the disk but installation fails,
  • SAP BI 4.2 upgrade failed with message get following error message and the installation stops: “A Fatal error has occurred which has caused the installer to quit. Please gather any %TEMP% and installer logs to present to your support personnel”
  • Error log from %TEMP% could be seen as below:

    Error: GetIEDURevMapAndDUFolders is using the install cache to build a map of DU revisions for a given install entry. This will not be reliable and may lead to incorrect results.

    Error: Short du id no longer supported for ResolvedID: DufinalizationInfo.config

    Error: Poco exception caught in File::list(vector<string>)

    Error: Class name: class Poco::PathNotFoundException

    Error: Display text: Path not found: \\?\BOInstallDir\InstallData\InstallCache\dufinalizationinfo.config-4.0-core-nu

    Error: Assert(revisionFolders.size() > 0) failed in file .\InstallStateMigrator.cpp line 106


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Environment

  • SAP BusinessObjects Business Intelligence 4.2
  • Windows

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

space, disk, TEMP, Error, log, %TEMP% , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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