SAP Knowledge Base Article - Public

2332303 - Is there a limited times we can request an instance refresh?

Symptom

  • Is there is a limited number of instance refreshes we can request?
  • Refresh tool log consist the error code: TENANTREFRESH_VALIDATION_ERROR_WHILE_CALC_NO_OF_IRT_COMPLETED_REFRESHES.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Learning
  • SAP SuccessFactors Onboarding

Resolution

The Instance refresh quota gets reset to two per tenant per year. Every company is entitled with two refreshes per tenant for a calendar year. For example, if your company has five tenants including production and non-production tenants, then every year your company is entitled to get 10 refreshes as a part of the standard purchase.

For more details please refer to below SAP Help Guide:

Knowing Your Company's Refresh Entitlement

As an alternative Configuration Transport Center simplifies the user's experience around configuring change management process, viewing configurations, and supporting towards logging quality case when customers encounter any configuration issue. - see the See Also section for more details.

CPS, please check internal memo for more details.

See Also

2088117 - Instance: New Instance Creation, Test Instance, Instance Refresh, Clone - Platform

2277508 - BizX Platform - Lessons learned from Instance Refresh process

3047688 - Configuration Transport Center - SAP SuccessFactors - SAP for Me

Keywords

limited times; instance copy; instance refresh; Synchronization, TENANTREFRESH_VALIDATION_ERROR_WHILE_CALC_NO_OF_IRT_COMPLETED_REFRESHES , KBA , LOD-SF-PLT , Platform Foundational Capabilities , How To

Product

SAP SuccessFactors HCM Suite all versions