SAP Knowledge Base Article - Preview

2332668 - APN0017: Enqueue request failure, undefined certificate thumbprint: PushType=MDM, Client=<UDID>

Symptom

  • Upon upgrading to SP15 or higher, MDM communication with iOS devices is lost
  • The following error is observed in the Afaria Message Log: "APN0017: Enqueue request failure, undefined certificate thumbprint: PushType=MDM, Client=<UDID>"


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Environment

  • SAP Afaria 7.0 SP15 or later
  • iOS devices

Product

SAP Afaria 7.0

Keywords

MDM, APNS, APSP, queuing, certificate, thumbprint, upgrade, update, ipod, iphone, ipad , KBA , MOB-AFA , Afaria , Problem

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