SAP Knowledge Base Article - Public

2332868 - Custom New Hires Export is not Working - Onboarding 1.0


Custom New Hire Export is set to export candidates at the set schedule and Onboarding step


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. When a candidate moves or completed the Onboarding Step, a file is expected to export at the configured timing set in Onboarding back end
  2. File is not received


  • Incorrect Configuration
  • Server Error
  • Candidate Record Error


For Live Customer(s)

If you are receiving the Custom New Hire Data Export previously and after several days, export is not sending file to the destination; please reach out to SAP SuccessFactors Cloud Product Support in SAP for Me via SAP Expert Chat or Support case. In addition, follow the template when creating an case and provide the needed information below.

  • Subject: KBA 2332868 - Custom New Hires Export is not Working 
  • Component: LOD-SF-OBD-REP

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.


For Implementation Partner(s) and Consultant(s)

Before creating a support case, please verify first if you were able to properly configure the Custom New Hire Data Export, see KBA 2349970


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SAP SuccessFactors Onboarding all versions