SAP Knowledge Base Article - Public

2333038 - Error: 'Login Failed: wrong credentials' is received when logging into SAP Analytics Cloud


  • You cannot log into SAP Analytics Cloud
  • Your user password is no longer valid
  • You may receive the following errors when trying to log in to SAP Analytics Cloud: 
    • Error: 'Login Failed: wrong credentials'
    • Sorry, we could not authenticate you. Try again

CloudID_Error.png Manual_Login_error.png


  • SAP Analytics Cloud (Enterprise)

Reproducing the Issue

  1. Open the URL for Analytics Cloud
  2. Enter User ID and Password


Incorrect username and/or password


Depending on the type of logon you use, you will need to follow a different procedure to resolve this problem:

Cloud ID:

Use the Forgot password? link below the password field.


  • If you use the login/password form instead, you need to contact your SAP Analytics Cloud administrator to reset your password.
  • If you are the administrator and forgot the password, contact the SAP Cloud Operations team by logging a support ticket (incident) using the SAP Analytics Cloud component LOD-ANA-ADM.

See Also

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SAP Analytics Cloud all versions