SAP Knowledge Base Article - Public

2333100 - Application error while navigating to Personal Information


Application error while navigating to Personal Information.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP Successfactors - Employee Central
  • Payment Information

Reproducing the Issue

Navigate to any employee's Personal Information.


Splunk log (For support use only): PaymentInformationV3 is not yet saved to the DB


The splunk error means there is something wrong with RBP for Payment Information.


Navigate to Admin Center -> Configure Object Definition -> Select ‘PaymentInformationV3’.

Check if the ‘Permission Category’ is assigned. In this case the field was not selected with a value.


Take Action-> Make Correction -> Select ‘Miscellaneous Permissions’ as permission category-> Save


Go to Manage Permission Role -> Assign all the permissions to ‘Payment Information’ under ‘Miscellaneous Permissions’ -> Save




Application Error Personal Information PaymentInformationV3 is not yet saved to the DB , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions