Symptom
Application error while navigating to Personal Information.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP Successfactors - Employee Central
- Payment Information
Reproducing the Issue
Navigate to any employee's Personal Information.
Splunk log (For support use only): PaymentInformationV3 is not yet saved to the DB
Cause
The splunk error means there is something wrong with RBP for Payment Information.
Resolution
Navigate to Admin Center -> Configure Object Definition -> Select ‘PaymentInformationV3’.
Check if the ‘Permission Category’ is assigned. In this case the field was not selected with a value.
Take Action-> Make Correction -> Select ‘Miscellaneous Permissions’ as permission category-> Save
Go to Manage Permission Role -> Assign all the permissions to ‘Payment Information’ under ‘Miscellaneous Permissions’ -> Save
Keywords
Application Error Personal Information PaymentInformationV3 is not yet saved to the DB , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , Problem