SAP Knowledge Base Article - Public

2333583 - Enable Learning admins to reset the e-signature password


Learning admins are not able to reset the e-signature PIN for other Admins. This scenario is helpful when other admins forget their PINs.


SAP SuccessFactors Learning

Reproducing the Issue

  1. Navigate to System Admin> Security > Admin >
  2. Search for the desired Admin and edit it >
  3. The "Reset PIN" option is not available.


To have "Reset PIN" available in admin profiles, please follow below steps to enable the settings:

  1. Navigate to System Administration > Configuration > Global Application Settings >
  2. Under Electronic Signature Settings, check the options "Enable electronic signatures" and "Enable PIN Expiration" >
  3. Click the Apply Changes button >
  4. Now navigate to System Administration > Security > Administrators >
  5. Search for relevant Admin and edit it >
  6. You should now see the option "Reset PIN", check it and click the Apply Changes button.

The Learning admin will then be prompted to set a new PIN upon the next login.

See Also

2603553 - Password Policy

2420220 - eSignature Notification received when PIN fails

2805834 - PIN Rules - LMS

2499908 - How to reset users PIN


e-signature; admin, reset, pin, administrator, electronic, signature, e-sig, pin, PIN; Enable Electronic Signature, reset , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , Problem


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