SAP Knowledge Base Article - Preview

2334308 - Manager is not able to see all his direct reports

Symptom

  • When searching for an employee on Org Chart, it shows correctly. However, when accessing the Org Chart logged as the manager, the direct reports are not displayed correctly, missing employees.
    For example: Employee A reports to Manager B. Employee A is able to see the correct number of direct reports for Manager B. Manager B is not able to see Employee A as a direct report.

  • The Company Org Chart is not being updated. There is a discrepancy on Company Org Chart, compared with the information on User Data File or Manage Users configuration page.


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Environment

SAP SuccessFactors HXM Suite

Product

SAP SuccessFactors HCM Core all versions

Keywords

Org chart, Company Org chart, User/employee not reflecting in Manager's org chart, Manager change, Company Org Chart Not Functioning, LnR , KBA , LOD-SF-PLT-ORG , Org Chart Issues , LOD-SF-PLT-MNG , Manage user Issues , Problem

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