Symptom
- When searching for an employee on Org Chart, it shows correctly. However, when accessing the Org Chart logged as the manager, the direct reports are not displayed correctly, missing employees.
For example: Employee A reports to Manager B. Employee A is able to see the correct number of direct reports for Manager B. Manager B is not able to see Employee A as a direct report. -
The Company Org Chart is not being updated. There is a discrepancy on Company Org Chart, compared with the information on User Data File or Manage Users configuration page.
Read more...
Environment
SAP SuccessFactors HXM Suite
Product
SAP SuccessFactors HCM Core all versions
Keywords
Org chart, Company Org chart, User/employee not reflecting in Manager's org chart, Manager change, Company Org Chart Not Functioning, LnR , KBA , LOD-SF-PLT-ORG , Org Chart Issues , LOD-SF-PLT-MNG , Manage user Issues , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.