SAP Knowledge Base Article - Public

2334322 - HOME PAGE TOUR NOT DISPLAYING - ONBOARDING 1.0

Symptom

Onboarding 1.0 Home page tour is not available in BizX

Environment

ONB; BizX; Onboarding 1.0

Cause

One of the reason for this issue is the failure in the integration between Onboarding 1.0 and BizX.

Resolution

For Configuration of Home page toue , Please review the topic " How to Configure the Onboarding Home Page Tour" in  admin guide (SAP Note 2245764 - Information - Administration Guide - Onboarding [General Knowledge]).

Even after the correct configuration, if the tour is not availalbe please check the following configuration

  • In the application, check the audit log whether there is any integration error.
  • Admin Center -> Manage Data -> Onboarding Candidate Info Object ( User id should be  created correctly in Onboarding Candidate Info Object)

Reach out to Support team through support ticket if you are not able to resolve the integration issue or Home page issue

Keywords

KBA , LOD-SF-OBD-TOR , Onboarding Tours , Problem

Product

SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508