2334761 - How Advanced Reporting and Canvas/Online Report Designer work for Sales Demo Instance

How Advanced Reporting and Canvas/Online Report Designer work for Sales Demo Instance

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• Online Report Designer / Canvas
• Advanced Reporting 
• Realms

All SalesDemo instances (free or paid) utilize the same 'DemoSiteInt6' Workforce Analytics instance via SSO, rather than unique WFA implementations.
Therefore, the parameter 'WFA/WFP/Talent Insight company identifier' in Provisioning will always be set to 'DemoSiteInt6'. Any attempt to change this configuration is not going to work.

Some behaviors that can be expected due to this setup:

• The metadata and data available in Advanced Reporting come from an internal source system that is mapped to 'DemoSiteInt6'
• Changes or updates in your demo are not going to reflect in Advanced Reporting
• Advanced Reporting must be used as it is
• Detailed Reporting/Live Data on the other hand can reflect changes made in your demo

For example, if we update some information in Employee Central:

1. Go to People Profile of one user e.g. 82094
2. Edit the Job Information portlet
3. Change Regular/Temporary field from 'Regular' to 'Temporary'
4. Approve the changes
5. Create two queries in Canvas, one in Detailed Reporting/Live Data and another one in Advanced Reporting

The first query reflects the change as expected, but the one created in Advanced Reporting still displays the old data:

Further important notes:

• 'WFA URL Set' in Provisioning must be configured with 'Recommended URL Set'
• Support Teams do not handle any request related to free trial demo Instances or SalesDemos environments.
• Please make sure these requests are raised via partner portal and not through the one support launchpad.
• The URL for partner portal: https://hcmcloudops.successfactors.com, Click Support Tab, Contact US and Submit your query.
  
• Alternatively reach out to partner service advisor or partner manager at SAP.

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