SAP Knowledge Base Article - Public

2335350 - Country Field Drop-down Values Not in Work Permit Info Portlet for Spanish - EC


Country field drop-down values didn't appear in Work Permit Info Portlet (My Employee File > Personal Info > Work Permit Info) when you login to System in a Country specifc language.

Example: Español ‎(Spanish) Language:

Country Field drop down.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Login to the Instance in Español ‎(Spanish)‎ 
  2. Navigate to My Employee File 
  3. Personal Info 
  4. Work Permit Info Portlet
  5. Country field dropdown values are missing


There should be some data/values in the picklist file in the Column with header name "picklistId" (filter 'ISOCountryList') > check Column with header name "es_ES" > there will be no data/values.


Please follow the below steps to fix this issue:

  1. Download the picklist file (Admin Center)
  2. Picklists Management select the radio button "Export all picklist(s)">Submit
  3. When download is complete > 'Download export'
  4. Open the downloaded Picklist csv file.
  5. Filter the Column with header name "picklistId" > select/filter only 'ISOCountryList' > Please check or verify the Column with header name "es_ES" > There would be no data/value.
  6. Enter the missing Data in the picklist csv file (Column with header name "es_ES"), save and Import the modified picklist file.
  7. Steps to Import the picklist file (Admin Center > Picklists Management > Import Picklist(s) > Select Character Encoding "Unocide (UTF-8)" > Choose the modified file > Submit)


Admin Tools, Center, es_ES, EC, SF, Success Factors ,SFSF , KBA , LOD-SF-EC-JOB , Job Information , Problem


SAP SuccessFactors Employee Central all versions