Symptom
Country field drop-down values didn't appear in Work Permit Info Portlet (My Employee File > Personal Info > Work Permit Info) when you login to System in a Country specifc language.
Example: Español (Spanish) Language:
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors HCM Suite
- SAP SuccessFactors Employee Central
Reproducing the Issue
- Login to the Instance in Español (Spanish)
- Navigate to My Employee File
- Personal Info
- Work Permit Info Portlet
- Country field dropdown values are missing
Cause
There should be some data/values in the picklist file in the Column with header name "picklistId" (filter 'ISOCountryList') > check Column with header name "es_ES" > there will be no data/values.
Resolution
Please follow the below steps to fix this issue:
- Download the picklist file (Admin Center)
- Picklists Management select the radio button "Export all picklist(s)">Submit
- When download is complete > 'Download export'
- Open the downloaded Picklist csv file.
- Filter the Column with header name "picklistId" > select/filter only 'ISOCountryList' > Please check or verify the Column with header name "es_ES" > There would be no data/value.
- Enter the missing Data in the picklist csv file (Column with header name "es_ES"), save and Import the modified picklist file.
- Steps to Import the picklist file (Admin Center > Picklists Management > Import Picklist(s) > Select Character Encoding "Unocide (UTF-8)" > Choose the modified file > Submit)
Keywords
Admin Tools, Center, es_ES, EC, SF, Success Factors ,SFSF , KBA , LOD-SF-EC-JOB , Job Information , Problem