SAP Knowledge Base Article - Preview

2336909 - Windows Phone Afaria Client displays "Could Not Retrieve Settings" when launched


After enrolling a Windows Phone, the Afaria client is pushed to the device. Launching the client results in "Could Not Retrieve Settings" error, and the enrollment server and package server connection status show "Failed Request."



  • SAP Afaria 7 Service Pack 4 and above
  • SAP Mobile Secure Cloud


SAP Afaria 7.0 ; SAP Afaria, cloud edition 1.0 ; SAP Afaria, cloud edition 1.5 ; SAP HANA Cloud Platform, mobile service for app and device management 1607 ; SAP Mobile Secure 2.0


KBA , MOB-AFA , Afaria , MOB-SEC , Mobile Secure Portfolio (Cloud) incl Afaria Cloud Edition , Problem

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