SAP Knowledge Base Article - Public

2337400 - The field Job country is not Auto-Populated in User Payment Information Portlet

Symptom

  1. The job information for the employees is correctly maintained with respect to legal entity and country.
  2. While Creating or Updating a User payment information record in the system, the Job Country does not get defaulted for the employee.
  3. Since the job country is not Auto-Populating, we cannot see any payment methods. 

 Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Central Payment Information

Reproducing the Issue

Step:

  1. Login to System and Select a Test User
  2. Go to Test User Personal Information and Payment Information Portlet
  3. Click on Edit
  4. Result: Test User Country does not auto-populate

1JobCountry.png

 

Cause

  1. Go to Admin Tools Then Configure Object Definition
  2. Select Object Definitions + Payment Information
  3. Click on detail for  Field WORKER
  4. Issue : Field WORKER set as Not Visible

6JobCountry.png

Resolution

  • Go to Admin Tools Then Configure Object Definition
  • Select Object Definitions + Payment Information
  • Click on detail for  Field WORKER
  • Set  Field WORKER set as Read Only

 3JobCountry.png

Summary:

  1. This field is mandatory for basic portlet functionality.
  2. When employee or admin edits the portlet for the first time, the field gets auto-populated with the employee ID, in the next step, the field Job country is auto-populated with the Job country of the employee, which is derived from the employees ID.
  3. If employee has no Job country, he cannot edit the payment information and a meaningful error message is displayed in that case.

Test:

7JobCountry.png

See Also

  • Go to Admin Tools Then Configure Object Definition
  • Select Object Definitions + Payment Information Detail
  • Click on detail for  Field Pay Type 
  • Set  Field Pay Type set as Editable

5JobCountry.png

Summary:

  1. This field is mandatory for basic portlet functionality.
  2. There are checks against this field. You won´t be able to save any entries without having Pay Type.

Keywords

Job country, Auto-Populated, Payment Information, Payment Information detail, Worker, Pay Type , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions