SAP Knowledge Base Article - Public

2337527 - Excessive Email Notifications – EC

Symptom

  • Customer receives too many email notifications and these emails are flooding the inbox of the user.
  • The emails contain information related to SuccessFactors system HRIS Daily Synchronization activities like job status i.e. Job start time stamps and Job completed time stamps.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

These are the subject lines for the types of excessive emails that user keep receiving:

  • SuccessFactors system HRIS Sync [Daily HRIS Sync] status -- STARTED
  • SuccessFactors system HRIS Sync [Daily HRIS Sync] status -- COMPLETED

Cause

Customer is getting excessive Email notification as their email ID is configured in the field "Additional E-mail Recipients" of the HRIS Daily sync job.

Resolution

  1. Login to Provisioning
  2. Navigate to the Instance
  3. Navigate to Monitor Jobs
  4. Select Job Type: HRIS Sync >  Click on "Refresh" Tab > Click on Daily HRIS Sync > Check if the "Additional E-mail Recipients" is configured > Verify if the User's email address is configured.
  5. If Yes, navigate to "Manage Scheduled Jobs" > Select Job Type: HRIS Sync >  Click on "Refresh" Tab > Cancel the Daily HRIS Sync Job from the 'Select' dropdown > Edit the Daily HRIS Sync Job from the 'Select' dropdown
  6. Remove the Customer's email address configured in the field "Additional E-mail Recipients" of the job.
  7. Click on the tab "Update Job"
  8. Schedule the Job or Run the job.

Note: Please get the customer's approval before making any changes in Provisioning and HRIS sync Job.

Keywords

System alerts, SFSF, SF, Success Factors, EC , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , LOD-SF-PLT-NOT , Email Notifications , Problem

Product

SAP SuccessFactors Employee Central all versions