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2337783 - Pop-up window not triggered in ERP upon receiving incoming call from SAP Contact Center


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  • You have an SAP Contact Center and an SAP ERP integration via SAPphone
  • The integration works fine for both inbound and outbound calls, which are served in SAP ERP via transaction code "CIC0", however, when inbound calls arrive, there is no popup alerting the new call arrival in SAPGUI.



SAP Contact Center


SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, transaction CIC0, SAPphone , KBA , CRM-CCI , Contact Center Infrastructure , BC-SRV-COM-TEL , Telephone Connection , Problem

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