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2338108 - HRESULT: 0x80010105 (RPC_E_SERVERFAULT) or HRESULT: 0x800AC472 when launching the EPM Add-in from BPC web

Symptom

  • Some BPC users have problems when navigating from the BPC web portal to EPM Add-in/Plug-in(BPF Flow Activities). Some of them have a 32 bit Excel and others are on 64 bit Excel. Actually when clicking a BPF activity in the BPC web portal, Excel should open. Instead, an error is thrown for some users:
    Error launching office client: The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT)).
    or
    EPM Add-in Launcher has stopped working.
    Exception from HRESULT: 0x800AC472
  • You may also see this error when directly starting EPM Add-in/Plug-in via the hyperlinks of right bottom corner of BPC web.


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Environment

  • SAP BusinessObjects EPM solutions, add-in for Microsoft Office

Product

SAP Business Planning and Consolidation 10.0, version for SAP NetWeaver ; SAP Business Planning and Consolidation 10.1, version for SAP NetWeaver

Keywords

0x800AC472, reinstall, guide, fix, random, update, behavior, RPC_E_SERVERFAULT , KBA , EPM-BPC-NW , NetWeaver Version , EPM-XLS , EPM Excel Client , Problem

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