SAP Knowledge Base Article - Public

2338253 - How to Update Client Company Point of Contact (POC) for E-Verify [BasicPilot] - Onboarding 1.0


How to update Client Company Point of Contact (POC) for E-Verify?


SAP SuccessFactors Onboarding 1.0


  • Previous Point of Contact (POC) for E-Verify moved to another role
  • Previous Point of Contact (POC) for E-Verify is retired
  • Previous Point of Contact (POC) for E-Verify is in/voluntary terminated


For Live Customer(s)

Review the Information:

 Before proceeding on requesting to change the current Client Company Point of Contact (POC) for E-Verify, please review below information.

  • Client Company Point of Contact (POC) is identified in the E-Verify Memorandum Of Understanding (MOU)
  • SAP SuccessFactors Cloud Product Support does not have the ability to update the Client Company Point of Contact (POC) for E-Verify in the MOU. To do this, please contact the E-Verify Enrollment team at SAP via by following instructions of KBA 2495659
  • The request for updating the Client Company Point of Contact (POC) for E-Verify is a manual process, the turn-around for the request takes at least 3-4 working weeks (E-Verify Manual Process)
  • The request to change Client Company Point of Contact (POC) is for system notifications that E-Verify is sending directly.
  • If your request also involves changing the E-Verify Memorandum Of Understanding (MOU) Signing Authority, please follow the process for termination and creation of new E-Verify Memorandum Of Understanding (MOU) (KBA 2421435).

NOTE1: Once Point of Contact (POC) has been updated for E-Verify in the MOU has been updated, the E-Verify Service may advise you to open a support ticket to update the POC in the Onboarding side. This means to update the Submitter's phone number in the Onboarding Backend (superadmin) > E-Verify Options. If the Submitter's phone number has been changed in the MOU, then please log a support ticket with the below information:

  • Add a copy of the email from
  • Use Component: LOD-SF-OBD-EVF
  • In Description, include: POC (Submitter's Phone number) Update in the Onboarding Superadmin Everify Options

NOTE2: If the phone number is the same, no further action is required from the support side.

For Go-Live Customer(s), Implementation Partner(s), and Consultant(s)

This article is not intended for customers currently in the implementation stage for SAP SuccessFactors Onboarding, please see KBA 2421435 for creation of E-Verify Memorandum Of Understanding (MOU).


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