SAP Knowledge Base Article - Public

2338588 - Enabling Email Notification after Enrollment - Benefits


Once an employee enrolls for a benefit and the enrollment is approved, he or she will receive an email notification regarding the same. You can specify the mail format and details of fields that must be included in the email.

For an employee to receive an email the admin must have performed the following settings:

  • Selected Yes in Enrollment Required field on Create Benefit screen
  • Activated Email Notification for Enrollment field on Create Benefit screen.
  • Maintained the employee’s business email id in personal information page. Note that, email to personal mail id is not possible.
  • Maintained at least one contact detail with a valid email id in the Useful Contact section while creating the benefit. The system uses this email id to send the email to the employee.

If there are more than one contact person’s detail maintained here, the system uses the first contact person’s email id.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Employee Central
  • Global Benefits
  • Email Notifications


You must perform following steps to view the templates:

               1-Go to Admin Center inthe Tools Search field, type E-Mail Notification Templates

                2- Select the 6 templates highlighted in below image


                 3-SaveNotification Settings

A sample template is shown in the screen shot below:


The following placeholders are delivered for new enrollment and for edit of enrollment:

  • Common placeholders for all the templates
  • BENEFIT_NAME: Name of benefit for which employee has enrolled
  • EMPLOYEE_NAME: Employee formal name
  • ENROLLMENT _DATE: Effective start date of benefit enrollment
  • FREQUENCY: Frequency of payment. For Insurances, frequency is picked from the Insurance plan.
  • URL_BENEFITS_DETAILS: Benefits overview page URL
  • ADMIN_SIGNATURE: Name of the Benefit Contact maintained in the benefit Object.

Placeholders for Allowance and Reimbursement.

  • ENROLLMENT_AMOUNT: Amount enrolled for in a benefit
  • HOME_CURRENCY: Home currency of the employee

 Placeholders for Pension

 FUND_NAME: Name of the pension funds. This can have multiple values.

  • EMPLOYEE_AMOUNT_WITH_CURRENCY_OR_PERCENTAGE: Employee’s contribution, in currency if amount or in percentage of pay component group name.
  • EMPLOYER_AMOUNT_WITH_CURRENCY_OR_PERCENTAGE: Employer’s contribution, in currency if amount or in percentage of pay component group name.
  • PERCENTAGE: Pension dependent % NOMINEE_NAME: Names of dependent and non-dependent nominees detail. This can have multiple values.

Placeholders for Insurance

  • INSURANCE_PLAN_NAME: Name of the Insurance plan enrolled for
  • COVERAGE: Amount covered under the plan
  • ENROLLED_FOR: Enrolled for Self or Spouse or Children and so on.
  • EMPLOYEE_AMOUNT_WITH_CURRENCY: Employee’s contribution amount
  • EMPLOYER_AMOUNT_WITH_CURRENCY: Employer’s contribution amount
  • DEPENDENT_NAME: Dependent Name of the employee
  • RELATIONSHIP_TYPE: Relationship of the dependent with employee.




The admin is free to change the static content in the template but not the names of the placeholders. For example, do not change [EMPLOYEE_NAME] to [EMPLOYEE_NAMES]. 

In the templates for pensions and insurance, there is an extra character “*” as selected in the screen shot below. Based on this character, the system identifies the part of the email content that has to be repeated for multiple values, for example the Fund details or Nominee details. The admin can add extra static text in between these special character but they should not move the placeholders out of the special character, as this will result in erratic email content.

The admin has an option to choose the language in which he wants to create the template text. Changes made in one language do not automatically reflect in other languages. The admin must instead make the changes manually in all the supported languages



Enabling Email Notification after Enrollment, custom, template , KBA , LOD-SF-EC-GBF , Global Benefits , How To


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions