SAP Knowledge Base Article - Public

2338826 - Visits for Individual Customers from Visit OWL


Creating Visits for Individual Customers.


 SAP Cloud for Customer


Account: This is information related to your coprorate customer.
Individual Customer: Individual customers are those customers who are not associated with a corporate account, but do business with your company directly.

Visit: Customer site visits are a part of creating and keeping good relationships with customers. They can also be a way to discuss, run, and monitor marketing activities, such as campaigns.


  1. Go to the Visit work centre.
  2. Go to the Visits view.
  3. Click the New button, to create a new visit.
  4. In the Account field, select the Overview Selection button.

Here, you can switch between various queries (depending on what your administrator has set).

If set as availalbe, select ‘Individual Customers’. With that query, you can search and select Individual Customers for Visit creation.

In other systems, ‘Individual Customers’ may be included under 'Accounts (All)' or similar.

Visit OWL.png



See Also

KBA 3010060 - Visits for Individual Customers from Individual Customer TI


Visit, Customer, Individual Customer, Account , KBA , LOD-CRM-ACC , Account , LOD-CRM-ACT-VST , Visit Planning , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions