Recruiting Management is a solution that allows to attract, engage and select the best talents. As a module, Recruiting is complex in the configuration and gives many possibilities for customizations. This Knowledge Base Article summarizes implementation tips and tricks put together by SAP Product Support and can be considered as an addition to the Implementation Guides.
This article is regularly updated based on the Product Support experience, therefore please revew it each time before contacting SAP Product Support.
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|Feature / functionality||Description / comments||Potential questions / issues / errors||
Master Knowledge Base Article Link
|Provisioning set up||The baseline Provisioning configuration is crucial for further configuration. Some of the Provisioning options are required to enable functionalities or can significantly affect the module performance. Partners should mainly refer to the Implementation Guides which provide detailed information about recommended options in Provisioning. SAP Product Support additionally encourages all Partners to maintain all versioning of the XML templates.||- features are not available in the instance
- slow performance due to misconfiguration in Provisioning
|2341158: Provisioning set up - best practices - Recruiting Management|
|Admin Center settings for Recruiting||After completing the baseline configuration settings in Provisioning, configure settings in Recruiting Admin. These initial baseline settings relate to multiple aspects of Recruiting, such as Requisition and Offer, to set the stage for configuring the system according to specific client needs. The Master Knowledge Base Article summarizes Recruiting Permissions and administrative tools and gives reference to further Knowledge Base Articles explaining the features functionalities.||- Numerous behaviors in the job requisition, application and candidates correspond with settings in Admin Center > Manage Recruiting Settings. Please review the Master Knowledge Base Articles for further information.||
2341695: Admin settings and permissions - Recruiting Management
2081391 - Manage Recruiting Settings - Recruiting Management
|Candidate Profile||The Candidate Profile is the record of the candidate’s data in the searchable candidate database. It is often described as the candidate’s online resume, although the Candidate Profile usually contains more data than just the resume attachment. This Knowledge Base Article provides tipis and tricks for the XML configuration of the Candidate Profile, as well as FAQ for Candidate Profile issues.||- Cannot find a candidate in the Candidate search
- sm-mapping misconfiguration issues
- country cannot be saved on Candidate Profile (reverts to "No selection")
- XML validation error in Provisioning (due to misconfiguration)
|2343467- Candidate Profile - Implementation Tips & Tricks from Support - Recruiting Management|
|Job requisition||A requisition is essentially a hiring order — a request that kicks off the recruiting and hiring processes. A typical requisition describes the role to be filled, including the job description, place in the organization, physical location and other relevant detail an approver, recruiter or candidate may need to know. Most requisitions follow a business process that takes them through approval, posting, active recruiting, hiring and closure. This Knowledge Base Article provides tipis and tricks for the XML configuration of the Job requisition, as well as FAQ for Requisition issues.||
- user doesn't have permissions to create a job requisition;
|2344135 - Job Requisition - Implementation Tips & Tricks from Support - Recruiting Management|
|Application||The application includes data submitted by the candidate at point of application, a snapshot of the candidate’s profile taken at the moment a recruiting user first views a new application, data added to the record by the recruiting user and possibly additional data added to the record by the candidate at a later date. Permissions in the application control what the candidate sees during and after applying for a job, and what a recruiting user sees when viewing candidates who have applied for a job. This Knowledge Base Article provides tipis and tricks for the XML configuration of the Application, as well as FAQ for Application issues.||
- error when printing application
|2343932 - Application - Implementation Tips and Tricks from Support - Recruiting Management|
|Offer Detail||Once a recruiter, hiring manager, or other authorized user decides to hire a candidate to fill a job requisition, the offer process consists of assembling details of the offer that will be extended to the candidate, routing these details for approval, generating an offer letter using tokens from the requisition, application and offer details form and extending an offer letter to a candidate. This Knowledge Base Article provides tipis and tricks for the XML configuration of the Offer Detail template, as well as FAQ for Offer approval issues.||
- a field appears as "read-only" in the offer detail
|2345268- Offer Detail - Implementation Tips & Tricks from Support - Recruiting Management|
|Interview Central and Interview Scheduling||
A recruiting user can make a list of SuccessFactors HCM users who will interview the applicant. After adding a user to the interviewer list, a new Interview Assessment form is placed on the Interview Central tab for the user. The Interview Central tab is found under Recruiting in SuccessFactors HCM.
Interview Scheduling allows recruiting users to enter their availability directly into the system so that interviews with candidates can be easily scheduled by other users, or by candidates via self-scheduling.
- Who can see candidates in the interview statuses?
- Not able to configure Outlook Integraiton with Interview Scheduling
2082155 - Interview Central - Recruiting
Employee Referral allows employees of a company to refer contacts to jobs at their company.
- Employee Referral potential amount is not displaying currency symbol
|2081998 - Employee Referral - Recruiting Management|
|Agency Portals||Agency Portal provides a separate portal for External Recruiting Agencies. Allows external agencies/recruiters to creates/see their candidates, see job reqs open for agency access and forwarding candidates to those job reqs||
- users not able to post jobs to agencies
|2342261 - Agency Portal - Set Up Agency Access - Recruiting Management|
Recruiting sites (also called microsites) allow you to define multiple search landing pages for candidates, complete with unique logos, text, and pre-set search filters.
Career portal filters are mainly pulling information from the filter and mfield field definitions in the job requisition template. The set up between templates and settings in Provisioning should be consistent.
- filters can be pre-defined only for microsite; there is no possibility to pre-define filters for the default career sites
- how to customize filters on the career portals?
2081355 - Manage Career Sites - Recruiting
2342433 - How to configure filters for internal and external career portal - Recruiting Management
|Third Party Integrations||SuccessFactors can be integrated with other third party vendors. For most of them, the customer has to purchase a license with a vendor. All Integrations for third party vendors are in charge of Partner consultants. This Knowledge Base Article is a Maaster KBA for our resources regarding implementing integrations with third party vendors.||- Jobs are not posted to eQuest
- Jobs are not posted to Jobvite
- Boomi doesn't receive information for assessment vendor integration
- Successfactors is not receiving response for background check
|2343018- RCM Integration with third party vendors - Recruiting Management|
Recruiting Management is currently integrated with Employee Central for following feautures:
- Manage Pending Hires functionality - you can populate Applicant / Job requisition / Offer Data when hiring the candidate from RCM and creating a new employee in EC - MORE INFORMATION COMING SOON
- A user cannot see candidates in the MPH wizard;
2249476 - External to Internal Candidate Profile conversion - Recruiting
2329965 - Manage Pending Hires - How to control which candidates you see in MPH wizard
|Data Privacy Consent Statement||The Data Privacy Consent Statement allows customers to present a candidate with a notification detailing how the customer handles the candidate’s personal data. Candidates must accept this statement before entering their data. There are two versions of the Data Privacy Consent Statement configuration - DPCS 1.0 and DPCS 2.0 - they enable different functionalities and cause different system behaviors.||
- switching DPCS 2.0 is usually irreversible;
|2341235: Data Privacy Consent Statement - DPCS 1.0 - DPCS 2.0 - Recruiting Management|
|Data Retention Management||
Data Retention Management for Recruiting allows purging inactive candidates and applications. With DPCS 1.0 DRM 1.0 has to be used, with DPCS 2.0 DRM 2.0 has to be set up. The main difference between them both is that with DPCS 2.0 Candidate profile and application data is not completely purged from the system, but anonymized.
|- data is not purged;
- what is the inactivity time based on?
- how to approve purge request
- when will the data get anonymized using DRM 2.0?
|Pre go-live scripts||Before go-live Partners should submit incidents with SAP Product Support asking to open a COSR JIRAs (ticket with the Operations Team) to run a script to build initial index. Additionally for instances created before b1511 (Q4 Release 2015) scripts to add permissions and to populate the character code for countries may be needed.||
- Without initial indexing you won't be able to search for candidates / job openings on career portals.
|2341068: Validating a clean instance - pre go-live scripts - Recruiting Management|
API for Recruiting (SFAPI and oData API)
|Recruiting data can be created / updated / upserted / deleted via API calls. Both: SFAPI and oData API can be used in conduct with the Recruiting Module. General implementation guide for APIs can be found here.||
- Missing RBP permissions to perform operations on Recruiting entities
|2341070: API services for Recruiting Management - SFAPI and oData API - Recruiting Management|
|Legacy Data Migration||You can upload customer's data from a legacy ATS into SuccessFactors via Import jobs in Provisioning. The Knowledge base Article summarizes best practices to avoid uploading incorrect data||
- Errors due to incorrect .csv file formatting;
|2341614: Legacy Data Migration - Importing Candidates, Requisitions, Applications via Provisioning - Recruiting Management|
KBA , LOD-SF-RCM , Recruiting Management , Problem