SAP Knowledge Base Article - Public

2339101 - Learning admin can't start/continue course when proxying a user

Symptom

The "Start Course"/"Continue Course" button is missing when a Learning admin proxies a user account.

Environment

SAP SuccessFactors Learning Management System

Reproducing the Issue

  1. Learning Administration > People > Users >
  2. Search and access the desired account > "Actions" menu >
  3. Click "Launch Proxy" > Check the user's courses > The "Start Course"/"Continue Course" button isn't displayed.

Cause

This is an expected behavior of the system.

Resolution

Learning admins can't launch courses when proxying users. Allowing them to complete items could compromise the data integrity regarding the completion of online courses.

See Also

2440835 - Proxy Behavior for SAP Jam and Learning

Keywords

learning, proxy, proxying, launch, continue, admin, start, course, item, button, display, missing, available, resume, proxy, open, data, cannot, can't, see , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions