2339383 - OCN or External Courses not searchable in the Library

Open Content Network (OCN) or External type Items are not being displayed in the Library, nor can be searched for.

SAP SuccessFactors Learning

1. Log into HCM >
2. Navigate to the Learning homepage >
3. Make a library search, to look for the specific item >
4. Notice that it cannot be found.

There are some possible causes for such scenario:

1. The property 'catalogSearchCategories[External]' is set to 'false' at Learning Administration > System Administration > Configuration > System Configuration > LIBRARY;
2. The OCN courses were not placed into a Library;
3. OCN course imported to a specific locale not available to the user.

Checking the LIBRARY properties configuration:

1. Navigate to Learning Administration >
2. Go to System Administration > Configuration > System Configuration
3. Open the LIBRARY property file in edit mode >
4. Search for catalogSearchCategories[External] and change the setting from false to true >
5. At the bottom of the page, click on 'Apply Changes'.

To manually add OCN or External courses to libraries, please proceed as per Adding Learning Items to a Library | SAP Help Portal (login may be required).

• Note: As of the 1H2026 release, OCN courses can now be added to a default library through the setting providers[PROVIDERID].libraryID. For more details, please refer to OPEN CONTENT NETWORK System Property File | SAP Help Portal.

Regarding items' localization, please refer to the KBA 2391802 - Localization of Item Title & Description OCN Provided Courses in SuccessFactors Learning.

• KBA 2391802 - Localization of Item Title & Description OCN Provided Courses in SuccessFactors Learning
• Adding Learning Items to a Library | SAP Help Portal
• OPEN CONTENT NETWORK System Property File | SAP Help Portal

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