SAP Knowledge Base Article - Public

2339383 - OCN or External Courses not searchable in the Library

Symptom

Open Content Network (OCN) or External type Items are not being displayed in the Library, nor can be searched for.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Log into HCM >
  2. Navigate to the Learning homepage >
  3. Make a library search, to look for the specific item >
  4. Notice that it cannot be found.

Cause

There are some possible causes for such scenario:

  1. The property 'catalogSearchCategories[External]' is set to 'false' at Learning Administration > System Administration > Configuration > System Configuration > LIBRARY;
  2. The OCN courses were not placed into a Library;
  3. OCN course imported to a specific locale not available to the user.

Resolution

Checking the LIBRARY properties configuration:

  1. Navigate to Learning Administration >
  2. Go to System Administration > Configuration > System Configuration
  3. Open the LIBRARY property file in edit mode >
  4. Search for catalogSearchCategories[External] and change the setting from false to true >
  5. At the bottom of the page, click on 'Apply Changes'.

To manually add OCN or External courses to libraries, please proceed as per Adding Learning Items to a Library | SAP Help Portal (login may be required).

Regarding items' localization, please refer to the KBA 2391802 - Localization of Item Title & Description OCN Provided Courses in SuccessFactors Learning.

See Also

Keywords

sf, sfsf, lms, ocn, course, item, library, default, learning, external, catalog, library, mooc, missing , KBA , LOD-SF-LMS-OCN , Open Content Network , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-CAT , Catalog , Problem

Product

SAP SuccessFactors Learning all versions