SAP Knowledge Base Article - Public

2340786 - Incorrect Emergency contact details are displayed when multiple contacts are entered for an employee.


  • With PP3 is enabled in your instance; the wrong emergency contact details can be displayed when multiple contact entrees are available.


  • SAP Successfactors HCM
  • Employee Central
  • PP3 enabled

Reproducing the Issue

  1. log in to PP3 enabled instance.
  2. Go to my employee info
  3. Navigate to Emergency contact section.
  4. Make sure you add multiple emergency contact with their detailed information
  5. Now when you click the details button on the first contact; you may see the behavior that the details from one of the other contacts popup.


  • Engineering/Development are aware of the problem and currently are in process of fixing the issue.
  • This is tentatively targetted to be fixed in version 1608 (depending on passing of QA etc).


JIRA ECT-44639 , KBA , LOD-SF-EC , Employee Central , Problem


SAP SuccessFactors HCM Core 1605