SAP Knowledge Base Article - Preview

2341168 - Incident Prioritization for "Onboarding"


Judging the right prioritiy for Cloud HCM Support cases.

In order to ensure healthy service levels for all our customers, priority of cases reported will be judged based on the business impact of the issue. This KBA article outlines the principles which should be used for determining the case Priority.

For further information on case Priority definitions, you may refer the following link :



  • Incidents
  • Incident Priority
  • Definitions
  • Accessing Customer Priority
  • Access case Priority
, KBA , LOD-SF-OBD , Onboarding , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.