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SAP Knowledge Base Article - PreviewSymptom
Judging the right prioritiy for Cloud HCM Support cases.
In order to ensure healthy service levels for all our customers, priority of cases reported will be judged based on the business impact of the issue. This KBA article outlines the principles which should be used for determining the case Priority.
For further information on case Priority definitions, you may refer the following link : http://www.sap.com/corporate-en/about/our-company/policies/cloud/cloud-customer-support.html
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Keywords
- Incidents
- Incident Priority
- Definitions
- Accessing Customer Priority
- Access case Priority
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