SAP Knowledge Base Article - Public

2341698 - How to enable withdrawal reasons on the user side when withdrawing from class

Symptom

How to choose a withdrawal reason from the dropdown when withdrawing from a class.

Environment

SAP SuccessFactors Learning

Resolution

This can be configured on the Learning Administration side:

  1. First, define cancellation reasons in References > Learning Activities > Withdrawal Reason >
  2. In System Administration > Application Administration > Registration Settings > Select "By Default Enable Withdrawal Reasons for a class" > Apply Changes >
  3. On the class level, "Details" tab > Set the "Require Withdrawal Reason" option to "Yes".

This should now prompt the users to apply a cancellation reason when withdrawing from a class.

See Also

Keywords

class, cancel, withdraw, cancellation, reason, user, popup, dropdown, select, option, list, withdrawal, registration, register, setting, require withdrawal reason, policy , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , LOD-SF-LMS , Learning Management System , How To

Product

SAP SuccessFactors Learning all versions