Symptom
How to choose a withdrawal reason from the dropdown when withdrawing from a class.
Environment
SAP SuccessFactors Learning
Resolution
This can be configured on the Learning Administration side:
- First, define cancellation reasons in References > Learning Activities > Withdrawal Reason >
- In System Administration > Application Administration > Registration Settings > Select "By Default Enable Withdrawal Reasons for a class" > Apply Changes >
- On the class level, "Details" tab > Set the "Require Withdrawal Reason" option to "Yes".
This should now prompt the users to apply a cancellation reason when withdrawing from a class.
See Also
Keywords
class, cancel, withdraw, cancellation, reason, user, popup, dropdown, select, option, list, withdrawal, registration, register, setting, require withdrawal reason, policy , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , LOD-SF-LMS , Learning Management System , How To
Product
SAP SuccessFactors Learning all versions