2341855 - How to Change the Mandatory Setting for the Postal Code of a Country

When creating an account for a specific country you notice that the postal code is mandatory for this country but you would like change this so that the postal code is not mandatory.

1. Go to the Account Management work center.
2. Select the Accounts view.
3. Click on the New button and select Corporate Account.
4. Enter the respecive details.
5. In the Main Address section enter the country e.g. PK - Pakistan
6. Once you enter the address details including the State you can see that the Postal Code field becomes mandatory.
7. If you save the account without a postal code the following error message is displayed: Enter a postal code

However, you whish not to enter a postal code as it might not be required for the respective country.

You can change this as follows:

1. Go to the Business Configuration work center.
2. Select the Implementation Projects view.
3. Select your respective implementation project.
4. Click on the Open Activity List button.
5. Navigate to the Fine-Tune tab.
6. In the Show select All Activities.
7. Select the fine tuning activity Countries.
8. Click on the Add to Project button if it is not included.
9. Open the fine tuning activity Countries.
10. Click on the Edit Countries hyperlink.
11. Click on the filter symbol and enter desired country (in our example PK for Pakistan) and press enter.
12. Select the Postal Attributes tab.
13. You can deactivate the Street Address Postal Code Required indicator.

The Postal code is then not mandatory when creating an address for an account located in e.g. Pakistan.

KBA , SRD-CRM-ACC , Account Management , How To