SAP Knowledge Base Article - Public

2341864 - Data discrepancy between Canvas and LMS on learning data returned


  • Reporting in the Canvas might result in a discrepancy between the number of results between the Detailed reporting and what you can see in LMS (Learning Management System)
  • In the Online Report Designer - Detailed Reporting Live Data, the report returns fewer results than LMS


  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Learning
  • Report Centre

Reproducing the Issue

  1. Run a report in  Canvas that returns data from the Learning domain (ex: Curriculum Item Status)
  2. Note that not all of the expected data is returned
  3. Running a similar report in LMS (ex: Curriculum Item Status (CSV)) with the same filter criteria results in all of the expected data


  • While designing the report, the results are by default limited to the last 3 months (preview)
  • When running the full report, it limits to a 3 year (36 month) period
  • This includes exports, LMS entity periods which are older than 3 years will have a discrepancy in the data available between LMS and Canvas 


The Preview and Full Report periods can be increased in the REPORT_SYSTEM configuration files in LMS Admin

Note: Review KBA 2418819 for Canvas Best Practices for reporting size prior to increasing the amount of data to be returned

  1. Logon to LMS Admin
  2. Navigate to System Admin > Configuration > System Configuration
  3. Open the REPORT_SYSTEM configuration file in Edit mode
  4. Search for the entry starting with "# The default period for mandatory filter prompts for which the ORD (adhoc) reports shall be generated with. Attribute in unit months"
  5. Review the Period settings for Learning Entities (ex: the Curriculum Period is based on the Curriculum Assignment Date to Users)
  6. Note the defaults:
    • # Default value set to 36 Months/3 Years
    • # Default value set to 3 Months for the report in the Preview/Design Mode


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