Symptom
- Users are getting random HTTP 500 errors on preferences when accessing BI Launchpad using HTTPS (SSL).
- This started after BI 4.1 SP7 was applied and WEBI is not working either.
- HTTP 500 errors are thrown on BI Launchpad preferences when accessing the HTTPS url.
- This however works fine when using HTTP url.
- Tomcat Cache (WORK) folder was cleared and tomcat restarted but issue still persists.
- All SSL files and configuration (server.xml) were checked and found to be identical to another working server.
- The following errros are seen when accessing BI Lanchpad preferences -
- error for WebI Preferences => Http status 500 - javax.servlet.ServletException: javax.servlet.jsp.JSPException: An error occurred while evaluating custom action attribute "value" with value "${prefForm.sortby}": Unable to find a value for "sortby" in object of class "com.businessobjects.clientaction.user.webipreferences.User_WebiPreferencesBean" using operator "." (null)
- error for Schedule Destination => Http status 500 - javax.servlet.ServletException: java.lang.NoSuchMethodError: com.businessobjects.component.explorer.destination.email.UIEmailDestinationTag.setEnable....
- error for Print Settings => Http status 500 - javax.servlet.ServletException: java.lang.NoSuchMethodError: com.businessobjects.clientaction.crystalreport.printer.ReportSchedulePrinterAction$ReportPrint....
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Environment
- SAP BusinessObjects BI Platform 4.1 SP7
- Windows server platform
Product
SAP BusinessObjects Business Intelligence platform 4.1
Keywords
KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-RA-WBI-DEP , Deployment , Problem
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