- Business requires that existing OB Campaigns that are marked for redial be removed from the list when the agent has ended the his/her daily operation
- Customer expects the "old redials" do not overflow to the next day when new call list is included into the same campaign
SAP Contact Center
SAP Contact Center, on-premise edition 7.0
BCM, Contact Center, Outbound existing Call list Customer List CallCenter OB Campaigns that are marked for redial be removed , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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