2343326 - Access Restrictions And Context For Ticket Work Center Views

How to apply the correct access restrictions and context to the various Ticket work center views. In case of inconsistent access rights, you may have issues with accessing tickets, for example these error messages

• You are not authorized to access this object. If you want access, ensure that it is added to your role.
• You are not authorized to change the data. Save failed.

SAP Cloud For Customer

When you apply access restrictions for any ticket work center view these restrictions are applied to the access context and not only the specific work center view. This results in the most lenient access restriction being applied to all work center views sharing the same access context.

To ensure unison access, note that the following work center views share the same access context:

SEOD_TICKETMD_SADL_WCVIEW (Tickets)
SEOD_TICKET_SADL_WCVIEW
TICKET_DESKTOP_NAVIGATION (technical view not visible to the end user)
TICKET_TABLET_NAVIGATION (technical view not visible to the end user)
SEOD_QUEUE_SADL_OWL (Queue)
COD_WORK_TICKET_WCVIEW (Work Tickets)

Service Request User, Access Restrictions Tickets, error message, you are not authorized , KBA , LOD-CRM-SRP , Service Request Processing , How To

SAP Cloud for Customer core applications all versions