Symptom
When scheduling a report bundle using the Report Distributor an error message displays after you press save "the Default Email Message has not been created."
Environment
- SAP SuccessFactors Workforce Analytics
- SAP SuccessFactors HCM Suite
- Report Distributor
- Report Canvas
- Online Report Designer (ORD)
- Advanced reporting
Reproducing the Issue
- Select Analytics
- Connect to Online Report Designer
- Report Distributor
- Create a new bundle
- When saving, the following error appear: The Default email message has not been created
Cause
The Default email message has not been created. This is required because a bundle being sent by email must contain an email message and it cannot be blank. Therefore, by creating a default email message, any new report bundle that is sent by email will be attached to this email message (unless a custom email message is created).
Resolution
- Select Analytics tab and sub tab to access the Report Distributor
- Navigate to Menu section, which is located at left side panel of Report Distributor - Bundle display
- Click on the drop down list and you will find the Edit email option
- Configure a default "email".
Note: If you are using the report center the navigation is:
- Access the Report Center
- Go to view Schedules
- Go to Legacy Report Distributor
- You can perform the same steps as per above
Keywords
ORD Recipient Schedule e-mail Implement Config , KBA , LOD-SF-ANA-RDT , Report Distributor (Advanced Reporting, ORD) , LOD-SF-ANA-ORD , Online Report Designer , LOD-SF-ANA-ADV , Advanced Reporting (ODS) , Problem