Symptom
While trying to print an application, you receive the following error message: "Internal resume attachment processing error".
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting
Reproducing the Issue
- Go to the application page
- Try to pring an application
- An error occurs saying that an "Internal resume attachment processing error" occured:
Cause
The current operator doesn't have permissions to one of the application fields selected for printing the application.
For Support - an error similar to the following message will appear in the server logs:
23:58:17,067 ERROR [SFDWRExceptionConverter] [IP] [213596] [COMPANY NAME,sfv4_CompID.,dbPool1,user,user,en_US,SFSupport] java.lang.SecurityException (errorId=474ecb32-d859-4405-a1f7-31f8f09ba436, timestamp=2015-03-16T23:58:17.067+1100): No permission on cover letter for job req id 10678
Resolution
There are two possible solutions:
- You can modify the permissions to the application fields
Or
- Users without permissions to particular application fields should unselect those for printing the application
Keywords
Internal resume attachment processing error, print application, operator, permissions , KBA , LOD-SF-RCM , Recruiting Management , Problem