Symptom
It is not possible to add a picture attachment from Tickets on Service Request forms.
Reproducing the Issue
- Go to Service --> Tickets
- Open any Ticket
- Go to Attachments tab
You want to use a picture attached here on Service Request form.
Cause
This is currently not possible.
Resolution
Embedding a picture from attachment folder of a Service Request ticket into the form template of custom ServiceRequest template is not allowed.
Keywords
KBA , LOD-CRM-SRP , Service Request Processing , How To
Product
SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708