2344338 - Error or warning messages disappeared in edit mode

There are some error or warning messages displayed in display mode in change document.

If you click the "Edit" button,then those error or warning messages will disappeared in edit mode.

Solution Manager 7.1

Open a change document like normal change or urgent change with error or warning message.

The issue is caused by wrong "Processing Time" setting in the PPF action of check status.

1.Open T-Code:SPPFCADM.
2.Select  "CRM_ORDER",Click "Define Action Profile and Actions".
3.Find the action profile for the relevant change document.Such as "SMMJ_ACTIONS","SMHF_ACTIONS".
4.Select the action profile and double click "Action Definition".
5.Select the action used in your transaction type, such as "SMMJ_CHECK_STATUS_MJ" for Normal change or "SMHF_CHECK_STATUS" for Urgent change.
6.Double click the action,and check the setting "Processing Time",it should be “4 Processing When Saving Document”. "3 Immediate Processing" will cause problem.

Note#2323624- ChaRM : PPF actions configuration for status shifting of documents in CRM UI

Warning, Error, message, disappear, lost, edit, ppf action, processing time, Processing When Saving Document,immidiate processing , KBA , SV-SMG-CM , Change Request Management , Problem