Symptom
Not able to update a user record in Manage Users or in Employee Import
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Go to "Employee Import"
- Choose "Basic Import"
- Browse and upload your file
- Click on "Validate Import" and see the error message
This behavior can also happen in "Manage Users" in non EC instances.
Cause
You get that error message when you have a loop in the managers hierarchy.
Examples of loop:
- manager reporting to his own direct report
Or:
- User A is manager of User B
- User B is manager of User C
- User C is manager of User A
Resolution
Correct the issue(s) with the Manager Cycle by follwoing the steps below:
- Go to Employee Export > Export the file> Check the managers hirarchy and correct it.
- Go to Employee Import > Select the file and click on "Validate File" to be sure the hierarchy is correct.
Keywords
Manager cycle detected, Employee import, error, would become their own manager in the reporting line , KBA , LOD-SF-PLT-UIM , Employee Import Issues , Problem
SAP Knowledge Base Article - Public