Symptom
Not able to update a user record in Manage Users or in Employee Import
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Go to "Employee Import"
- Choose "Basic Import"
- Browse and upload your file
- Click on "Validate Import" and see the error message
This behavior can also happen in "Manage Users" in non EC instances.
Cause
You get that error message when you have a loop in the managers hierarchy.
Examples of loop:
- manager reporting to his own direct report
Or:
- User A is manager of User B
- User B is manager of User C
- User C is manager of User A
Resolution
Correct the issue(s) with the Manager Cycle by follwoing the steps below:
- Go to Employee Export > Export the file> Check the managers hirarchy and correct it.
- Go to Employee Import > Select the file and click on "Validate File" to be sure the hierarchy is correct.
Keywords
Manager cycle detected, Employee import, error, , KBA , LOD-SF-PLT-UIM , Employee Import Issues , Problem
Product
SAP SuccessFactors HCM Suite all versions