SAP Knowledge Base Article - Public

2344769 - Manager Cycle Detected error

Symptom

Not able to update a user record in Manage Users or in Employee Import

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to "Employee Import"
  2. Choose "Basic Import"
  3. Browse and upload your file
  4. Click on "Validate Import" and see the error message 

This behavior can also happen in "Manage Users" in non EC instances.

Cause

You get that error message when you have a loop in the managers hierarchy.

Examples of loop:

  • manager reporting to his own direct report

Or:

  • User A is manager of User B
  • User B is manager of User C
  • User C is manager of User A

Resolution

Correct the issue(s) with the Manager Cycle by follwoing the steps below:

  1. Go to Employee Export > Export the file> Check the managers hirarchy and correct it.
  2. Go to Employee Import > Select the file and click on "Validate File" to be sure the hierarchy is correct.

Keywords

Manager cycle detected, Employee import, error, , KBA , LOD-SF-PLT-UIM , Employee Import Issues , Problem

Product

SAP SuccessFactors HCM all versions