SAP Knowledge Base Article - Preview

2346740 - Cannot open SAP GUI shortcut in workflow emails containing Japanese or Chinese characters


When opening a shortcut attached to an e-mailthe following error occurs:


Cannot open SAP shortcut file:

C:\Users\...\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\????????????.SAP

Invalid argument



"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP Business Workflow
  • SAP NetWeaver
  • SAP Web Application Server for SAP S/4 HANA
  • ABAP PLATFORM - Application Server ABAP


ABAP platform all versions ; SAP NetWeaver all versions ; SAP Web Application Server for SAP S/4HANA all versions


WF_GDPR, SWF_WORKFLOW, SAP shortcut, Japanese, garble, RSWUWFML2, workflow notification, email, text elements, workflow inbox.SAP, ワークフロー受信ボックス.SAP, , KBA , BC-BMT-WFM-NOT , WebFlow Notifications , BC-FES-GUI , SAP GUI for Windows , Problem

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