SAP Knowledge Base Article - Public

2347682 - Blank screen launching AICC wrapped document from internal site URL


  • Launching an internal site PDF file with AICC wrapped shows a blank screen.
  • No error is seen if AICC wrapper is disabled


SAP SuccessFactors Learning

Reproducing the Issue

  1. Assign the Content Object to an item
  2. Launch url = http://somewebsite/Policy.pdf
  3. Assign Item to the user
  4. Launch course


Utilizing the Developer tool of the network browser shows error message:

  • Mixed Content: The page at 'https://<Learning URL>/learning/user/onlineaccess/aicc_wrapper/...CC URL=<Learning URL>%2flearning%2fPwsAicc' was loaded over HTTPS, but requested an insecure resource 'http://somewebsite/Policy.pdf'. This request has been blocked; the content must be served over HTTPS.


Change the URL in the Content Object to include https

  1. Go to Content > Content Objects
  2. Search for the Content Object ID you need to edit
  3. Go to Launch Method
  4. Edit the Filename field to include https (Example: https://somewebsite/Policy.pdf)

Work with the server owner if HTTPS does not work.


https, http, content, load, blank, screen, content, object , KBA , LOD-SF-LMS-CNT , Content , Problem


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