Symptom
- Launching an internal site PDF file with AICC wrapped shows a blank screen.
- No error is seen if AICC wrapper is disabled
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Assign the Content Object to an item
- Launch url = http://somewebsite/Policy.pdf
- Assign Item to the user
- Launch course
Cause
Utilizing the Developer tool of the network browser shows error message:
-
Mixed Content: The page at 'https://<Learning URL>/learning/user/onlineaccess/aicc_wrapper/...CC URL=<Learning URL>%2flearning%2fPwsAicc' was loaded over HTTPS, but requested an insecure resource 'http://somewebsite/Policy.pdf'. This request has been blocked; the content must be served over HTTPS.
Resolution
Change the URL in the Content Object to include https
- Go to Content > Content Objects
- Search for the Content Object ID you need to edit
- Go to Launch Method
- Edit the Filename field to include https (Example: https://somewebsite/Policy.pdf)
Work with the server owner if HTTPS does not work.
Keywords
https, http, content, load, blank, screen, content, object , KBA , LOD-SF-LMS-CNT , Content , Problem
Product
SAP SuccessFactors Learning all versions