2348537 - How to troubleshoot error "cannot connect to service sapstartsrv" in Solution manager 7.2

Symptom

The error "cannot connect to service sapstartsrv" occurs for a number of metrics in Technical Monitoring

Disclamer: "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

Solution Manager 7.1
Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

DIR_EXECUTABLE, web service authentication in sapstartsrv, Extended security for sapstartsrv, SAPControlWSCollector, Permission denied, UNIX, RequestLogonFile, Solution Manager diagnostic agent, SOLMAN, Web service call, Startup Service,
Directory, Repository, Alerts, SAPCRYPTOLIB, XML configuration, LM-SERVICE, Java ICM status, java server node status, Java Instance availability, Process Name = server, DIA, MAI, Caused by: javax.xml.ws.soap.SOAPFaultException: Permission denied, cannot connect to service sapstartsrv, Client received SOAP Fault from server, FAIL: NIECONN_REFUSED (Connection refused), NiRawConnect failed in plugin_fopen()
or
FAIL: NIECONN_BROKEN (Connection reset by peer), NiRawRead failed in plugin_sapfrecv() Diagnostic Agent logs , KBA , SV-SMG-MON-ALR-PRA , Metric / Event Provider in Diagnostics Agent , BC-CST-STS , Startup Service , Problem

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